In today's digital landscape, understanding customer behavior is essential for enhancing satisfaction and achieving revenue goals. Quarphix leverages technology solutions, such as Glassbox, to address these challenges.
Customer Service Insights
Glassbox provides valuable insights into customer challenges for your contact center team. Enhance first contact resolution (FCR) by promptly accessing AI-driven recommendations that address user issues, ultimately improving the overall customer experience.
Experience the cutting-edge in monitoring and security technology
Datadog integrates and automates infrastructure monitoring, application performance monitoring, log management, and real-user monitoring, empowering organizations to drive digital transformation, enhance collaboration, accelerate application deployment, improve problem resolution, and bolster security. It proactively identifies issues before they escalate and monitors pipelines during CI/CD testing, ensuring production readiness.
Quarphix simplifies the comparison of customer journeys and identifies trends among active users, allowing brands to refine their strategies for increased engagement and retention on digital platforms.
Product & UX
Enhance Engagement and Retention
Optimize the Journey to Success
Glassbox helps improve web pages, app screens, and calls-to-action, enhancing customer engagement and conversion rates.
Improve A/B Testing
Utilize Glassbox to visually compare customer journeys and identify ideal test candidates through automatic alerts generated by its journey map.
Capture and analyze all interactions across digital channels to give marketing teams a comprehensive understanding of customer motivations for conversion.
Marketing & E-Commerce
Glassbox provides a unified digital perspective, facilitating data sharing and informed decision-making.
With advanced data, AI insights, and machine learning capabilities, users can transition from aggregated views to individual sessions for quick analysis.
Data & Insights
Digital experience monitoring and performance analytics help identify and resolve technical issues, minimizing their impact on customers.
Engineering & DevOps
Compliance
Glassbox records digital sessions for compliance, ensuring clarity and reducing investigative workload. Its digital compliance toolkit detects anomalous behaviors like DOM changes, scraping bots, and irregular data entry in real-time, providing alerts to address issues promptly. To comply with organizational requirements, avoid capturing personally identifiable information (PII) and limit access to Glassbox data following the principle of least privilege.
Monitor and optimize application performance effortlessly. Trace requests across distributed systems and track app performance with auto-generated service overviews. Utilize real-time alerts to stay informed of error rates and latency.
Enhanced Performance Management:
Search, filter, and analyze logs for troubleshooting.
Automatically collect logs from services and applications, enabling seamless navigation between logs, metrics, and traces with automated tagging and visualization.
Log Data Management:
Synthetic Monitoring:
Create code-free API, browser, and mobile tests to simulate user flows, quickly detecting issues and initiating system-wide investigations for optimal performance.
Authentic Monitoring:
Full Visibility:
Interactive Dashboards:
Gain insights into frontend performance with real user data, correlating synthetic tests and backend metrics to quickly identify and resolve performance issues.
Monitor every network component in on-premises, cloud, and hybrid environments to identify performance issues swiftly.
Analyze data through a user-friendly interface with customizable dashboards, empowering teams with real-time insights and visualization tools for informed decision-making.
Effective Incident Response:
Leverage real-time observability data to enhance your incident response plan, enabling swift, informed decisions and efficient coordination of response teams.
Actionable Alerts:
Utilize alerts powered by tags and machine learning to quickly identify issues in your infrastructure. Each alert is actionable and context-aware, helping reduce downtime and prioritize impactful issues.
Seamless Integration
Datadog offers unparalleled visibility across systems, apps, and services with turn-key integrations. It aggregates metrics and events across your DevOps stack, supporting a variety of integrations, including SaaS, cloud providers, automation tools, and databases.
Unparalleled Observability:
With full API access, capture metrics from your applications and generate insightful JSON dashboards. Harness the full potential of your data with our RESTful HTTP API for comprehensive access.
Quarphix and its partners are dedicated to delivering innovative technology solutions.
