In today's digital landscape, understanding customer behavior is essential for enhancing satisfaction and achieving revenue goals. Quarphix leverages technology solutions, such as Glassbox, to address these challenges.
Customer Service Insights
Glassbox provides valuable insights into customer challenges for your contact center team. Enhance first contact resolution (FCR) by promptly accessing AI-driven recommendations that address user issues, ultimately improving the overall customer experience.
Quarphix simplifies the comparison of customer journeys and identifies trends among active users, allowing brands to refine their strategies for increased engagement and retention on digital platforms.
Product & UX
Enhance Engagement and Retention
Optimize the Journey to Success
Glassbox helps improve web pages, app screens, and calls-to-action, enhancing customer engagement and conversion rates.
Improve A/B Testing
Utilize Glassbox to visually compare customer journeys and identify ideal test candidates through automatic alerts generated by its journey map.
Capture and analyze all interactions across digital channels to give marketing teams a comprehensive understanding of customer motivations for conversion.
Marketing & E-Commerce
Glassbox provides a unified digital perspective, facilitating data sharing and informed decision-making.
With advanced data, AI insights, and machine learning capabilities, users can transition from aggregated views to individual sessions for quick analysis.
Data & Insights
Digital experience monitoring and performance analytics help identify and resolve technical issues, minimizing their impact on customers.
Engineering & DevOps
Compliance
Glassbox records digital sessions for compliance, ensuring clarity and reducing investigative workload. Its digital compliance toolkit detects anomalous behaviors like DOM changes, scraping bots, and irregular data entry in real-time, providing alerts to address issues promptly. To comply with organizational requirements, avoid capturing personally identifiable information (PII) and limit access to Glassbox data following the principle of least privilege.
Unparalleled Observability:
With full API access, capture metrics from your applications and generate insightful JSON dashboards. Harness the full potential of your data with our RESTful HTTP API for comprehensive access.
Quarphix and its partners are dedicated to delivering innovative technology solutions.
